
Southern Hospitality Meets Modern Tech: The Scenic Stays Service Philosophy
At Scenic Stays, we believe Southern hospitality isn’t just a phrase—it’s a promise. It’s our commitment to making every guest feel welcomed, cared for, and at home from the moment they book. But hospitality alone isn’t enough to beat the competition, so we blend thoughtful communication with innovative technology to create exceptional experiences. For you, this translates to expert property care designed to preserve the long-term value of your investment. For guests, it means unforgettable stays filled with special touches that inspire them to return year after year.
Here’s what you can expect when you partner with Scenic Stays.
Seamless Guest Communication
Clear communication is the foundation of a great guest experience. It builds trust and sets the stage for a smooth and inviting stay, but finding the right balance is key. Excessive or ill-timed information can overwhelm guests and distract them from an otherwise enjoyable vacation. Instead, we focus on thoughtful, timely messaging delivered when it’s most helpful.
Pre-Arrival Communication
Before arrival is the perfect time to spark excitement and provide guests with all the information they need for the best possible experience. We include everything from detailed emails covering booking, payment, and pre-arrival essentials to friendly SMS reminders that take the stress out of check-in. It’s all about creating a warm welcome before they set foot on your property.
On-Site Messaging
Upon arrival, our streamlined check-in process gets them settled in right away, while a brief welcome message lets them know we’re available 24/7 and ready to assist. Should an issue arise, we address it promptly so as not to disrupt their stay.
Post-Departure Messaging
A brief message the night before departure simplifies the check-out process so they can enjoy their last day fully. This simple gesture also presents opportunities to gather valuable feedback and offer rebooking incentives, keeping the door open for future stays.
While communication builds anticipation, nothing sets the tone for a vacation like a seamless arrival. Smart technology makes it effortless, ensuring guests feel cared for from start to finish. After a long journey, it’s a welcome sight to unlock the door with a simple code—no fumbling with keys or tracking down a check-in desk.
These dynamic features don’t just add convenience; they demonstrate our ability to anticipate guest needs. They also convey we’re taking it a step further by providing a safe, comfortable environment so guests can fully embrace their time away.
Comprehensive Marketing Solutions
Our approach to marketing goes well beyond the basics, focusing on strategies designed to attract guests and keep them engaged. We achieve this by employing digital marketing campaigns year-round and utilizing key initiatives like email marketing, social media, and more.
By encouraging direct bookings, we maintain complete control over the guest experience and provide a level of service you won’t find on third-party platforms. Since 60% of our bookings are direct, we cut out unnecessary fees, which saves you money. With higher occupancy and daily rates than our competitors, your bottom line gets a nice boost, all while guests enjoy the personal touch that Scenic Stays is known for.
We also offer a full suite of solutions to optimize your occupancy and revenue, ensuring your property stands out in a highly competitive market, including:
Smart Pricing Tools
Smart pricing tools use real-time market data to adjust rental rates based on demand, local trends, and seasonality. By leveraging these systems, we can price your property competitively and attract more potential guests. While technology provides powerful insights, our team of revenue management experts strategically applies these tools for maximum impact. We don’t just rely on algorithms; our experienced professionals interpret this complex data, along with nuanced market dynamics that technology might miss, transforming raw information into actionable strategies to optimize your property’s earning potential.
We also analyze key factors, including local events, competitor pricing, and historical trends, to ensure we offer fair and attractive rates without overcharging. This strategy increases revenue potential while ensuring visitors have a great experience so you and your guests receive the best possible value.
Full Life Cycle Guest Experiences
A full life cycle experience means we’re with your guests throughout the entire process—from booking to checkout and beyond. It’s about creating an ongoing relationship and guiding guests through a seamless journey with tailored communication and services at each touchpoint, from pre-arrival excitement to personalized in-stay support and post-departure feedback. We’ve adopted this approach because it builds loyalty, strengthens the connection between guests and your property, and leads to stellar guest reviews.
A Guest-Centric Focus
While we work hard to maximize your profits, we emphasize the guest and their experience because we know their satisfaction is the key to your long-term success and repeat business. Through carefully curated marketing messaging and customized guest journeys, we create personalized experiences that resonate with guests and keep them coming back.
Exceptional Service with Scenic Stays
We’re here to serve you, and we do that by merging our signature Scenic Stays hospitality with proactive communication and the latest in modern technology. Whether using cutting-edge tools to increase bookings or leveraging smart technology to enhance guest comfort, we make sure every detail is covered so your property thrives while leaving a lasting impression on every visitor passing through your door.